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Protect Your Card and Pin
It's very important to keep that number a secret. Don't write it on your card or
give the number out to anyone, including your friends and family. ATM fraud is
most often committed by individuals who know the ATM cardholder.
Be Prepared
Have your ATM card ready in your hand when you approach the machine. Don't pull
it out of your purse or wallet when you get there.
Conduct Your Transactions Privately
Use common courtesy at the ATM. Give people ahead of you space to conduct their
transactions. When you use the ATM, make sure no one watches you key in your pin
number. Use your body to shield the ATM keypad.
Lock Your Car Doors
If you leave your car and walk to the ATM, turn off your ignition and lock your
car. If you use a drive-up ATM, be sure to roll up passenger windows and lock
your car doors.
Take a Friend at Night
If you must use the ATM at night, consider taking a friend along.
The tips in this brochure are meant
to make you aware that although rare, ATM crime can happen. Preventing such a
crime must be a cooperative effort between you and the bank.
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Count Your Cash Later
Once you've completed your ATM transaction, put your money away immediately and
leave the ATM premises. It's best to count your money later.
Observe Lighting and Landscape
Use extra caution when using an ATM at night. If the lights at the ATM are not
working, don't use it. If shrubbery has grown up, or if a tree blocks the view,
select another ATM and notify the bank. In fact, it's always a good idea to let
the bank know whenever you notice anything out the ordinary at an ATM- from
overgrown bushes or poor lighting to a malfunctioning machine.
The Bank's Role
What are our correspondent banks doing to ensure customer safety at ATMs?
They're putting ATMs in areas that are visible by passersby's, trimming
landscape to prevent potential criminals from hiding, and installing or
upgrading lighting that is bright enough for use at night.
Some banks also have installed cameras, rear view mirrors, panic buttons
and special signs.
The Customer's Role
Bank customers should always use common sense when using an ATM.
The tips in this brochure are a start, but the best advice is simply
not to use an ATM if you feel at all uncomfortable doing so.
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Automated teller machines and Bank of Internet USA have made banking more
convenient than ever before. With the touch of a few buttons, you can withdraw
cash, make deposits (at some ATM's) and transfer funds virtually anywhere an
ATM is located. And with 300,000 ATMs in the U.S., and throughout the world, that
means just about anywhere.